DENDRITIC OPAL AND SILVER PENDANT

Shipping & Return Policies

GENERAL

Our jewellery is 100% handmade which means that in most cases your item will be custom made, just for you.  It also means that your item may differ slightly from the one pictured on the website.  This does not alter its quality or value; it only makes it more unique!

While every effort is made to capture lifelike images of the jewellery, colours may vary from one computer monitor to another and some items may appear larger to show detail. We therefore recommend that you carefully check your item’s description and dimensions.  It may save time in the long run!

All prices shown are in euros.  Where applicable VAT will be added at checkout. PayPal accepts both credit and debit cards even if you do not have a PayPal account.

We are just an email or phone call away so please do not hesitate to get in touch if you need help or want to discuss your order.

Thank you for choosing InFusion Gallery and happy shopping 🙂

SHIPPING

CYPRUS ORDERS

Orders are sent via local courier and charges are included in the purchase price.  Items in stock should arrive within 2 working days.  For custom orders, please allow 1-2 weeks to make and dispatch your item.  More complex pieces of jewellery may take longer and a time-frame will be arranged with you via email.  Uncollected items will not be refunded.

EU ORDERS

Items currently is stock will be shipped within 1-3 working days.  For custom orders, please allow 1-2 weeks to make and dispatch your item.  More complex pieces of jewellery may take longer and a time-frame will be arranged with you via email.  All items are sent via signed for post and a tracking number will be provided.  The estimated delivery time is 1 to 2 weeks.

Please note that shipping can take longer due to national and regional holidays and we cannot be held accountable for these delays.

We do not ship to P.O. Boxes

INTERNATIONAL ORDERS

Items currently in stock will be shipped within 1-3 working days.  For custom orders, please allow 2 weeks to make and dispatch your item.  More complex items may take longer and a time-frame will be arranged via email.  All items are sent via signed for post and a tracking number will be provided.  The estimated delivery time is 2 to 4 weeks.

Import duties are not included and these charges are the buyer’s responsibility. We recommend checking with your country’s customs office to determine these additional costs prior to buying.

Please note that shipping can take longer due to national and regional holidays and we cannot be held accountable for these delays.

We do not ship to P.O. Boxes

RETURNS

Cancellations are possible within 2 hours of purchase.

We do not accept returns or exchanges unless pre-arranged via email.

In the unlikely event that your item arrives damaged, please contact us within 24 hours of receiving your order.

If a return or exchange is agreed, the unused item must be returned in its original packaging and in perfect condition.  Items that arrive damaged or are ‘lost in post’ will not be refunded.  As such, we recommend that items be returned via signed for or insured post. The Buyer is responsible for all shipping and handling costs which includes original shipping charges and return shipping charges. Postal charges are non-recoverable.

Not applicable for return:

– Custom made or personalised items

– Earrings (hygiene)

– Sale items